Hail Damage Repair – Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

How Much Time Should I allow for a Hail Estimate?
A standard hail estimate requires 30-45 minutes. During this time, the estimator follows a systematic format of identifying severity and quantity of dents on all panels. In addition, the estimator communicates with you to answer all questions they have about the repair and obtains all accurate vehicle information.

Why is a clean vehicle important?
A clean vehicle allows the estimator to see clearly the damage. Dust and dirt can often mask damage, causing inaccurate estimates and delays in the repair process.

What happens during the estimate process?
During the estimate process, your estimator and/or the Texas Auto Barn representative will greet you the technician will drive the vehicle into the estimating bay. Then they appraise the vehicle, taking record of the scope of the hail damage as well as the severity and quantity of dents. The estimate is then finalized and reviewed with you, and you will be provided with a printed copy of the estimate.

What does pre-loss condition mean?
During the hail estimate process, any non-hail damage will be noted. The condition of the car, including this damage, is considered the pre-loss condition of the vehicle. Any damage that is not hail-related will not be covered on the repair.

At the time of the estimate, photos will be taken of the vehicle and any of these conditions will be noted in the estimate.

How do I schedule my vehicle for repair?
At the time of your estimate, you will be asked when you would like to schedule your vehicle for repairs. During an average hail storm, thousands of vehicles sustain damages, thus, it may be a few weeks before your scheduled appointment. Depending on the severity of your vehicles hail damage, Texas Auto Barn – Auto Body Shop can provide two types of repairs on your vehicle. The first is to completely repair your vehicle utilizing the Texas Auto Barn Paintless Dent Repair (PDR) process. This normally takes a few days from drop off to delivery to complete. The second involves the use of both the PDR process and conventional body shop repairs. This process is referred to as a Combination Repair. The time frame for this type of repair will vary from several days to longer depending on the severity of damage.

Texas Auto Barn will work with you to determine the appropriate repair time following your estimate. If you are uncertain of your availability at the time of the estimate, Texas Auto Barn can have a Customer Service Representative follow-up with you in the next 48 hours to schedule the repair or you can schedule your repair through the Customer Care Center by calling 972-737-3288.

What is a supplement?
Supplements are additional operations or parts necessary to complete the repair of the vehicle that go beyond the original estimate. In some cases, the original estimate is insufficient to perform the repairs. When a vehicle is dropped off for repairs, a second inspection is done to determine if all of the damage was documented for repair. If all damage was found and written on the original estimate, no supplement is needed. However, if some damage was overlooked on the original estimate a “supplement” is needed to document the necessary operations or parts needed to properly repair the vehicle.

If a supplement is required, it may extend the time period needed to repair your vehicle. The supplement will be explained to the customer and an adjusted pick up date communicated to the customer.

What is Paintless Dent Repair (PDR)?
Paintless Dent Repair is a specialized and meticulous process for returning dents to their original shape without having to paint any part of the vehicle

The main process for PDR requires the technician to push and massage each dent in a very technical and precise manner. To do this, each dent is worked back to its original shape using different metal rods varying in size and shape. The dents are worked from the underside of the metal using access points on each panel. It is a very specialized and meticulous process that requires the finished metal to look like it came from the original factory.

What is conventional body repair?
Conventional body repair often replaces the panels on a vehicle and requires painting to match the factory finish. In some cases, hail damage is so severe that conventional body shop methods are necessary to repair certain panels. If there are too many dents or too many large dents, a panel may not be able to be repaired with PDR.

What does R&I mean?
R&I is an acronym that stands for Remove and Install. When a car starts the repair process, an R&I technician loosens, and sometimes removes, the interior panels and parts to allow access to the underside of the metal panel. When the PDR repairs get completed, this technician replaces the parts and re-installs the interior panels (like the headliner and hood liner). Texas Auto Barn – Auto Body Repair has a Quality Control Process to ensure that all parts are replaced properly so that your vehicle is returned to you in the same condition as we received it.

Summary of Popular Insurance Terms

  • Pre-loss condition – The condition of a vehicle prior to hail damage including damage not caused by the hail storm.
  • Supplement – Additional operations, parts or repair needs necessary to complete the repair of the vehicle above the original estimate.
  • PDR (Paintless Dent Repair) – A specialized and meticulous process returning dents to their original shape without having to replace or repair the metal surface.
  • Conventional body repair – Using traditional body shop actions to replace or repair metal panels
  • R&I – An acronym that stands for “remove and install.”

To learn more about our hail damage repair process, call us at 972-737-3288 or using our contact form.

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