FAQ Auto Body Repair

Q? Do we repair Hail damage?

A. Absolutely. We perform both PDR (Paintless Dent Repair) and Conventional Repair methods. Our professional hail team repairs, restores and renews your vehicle back to pre-accident condition.

Q? Do I need an appointment for an estimate and how long will it take?

A. Typically you should allow a half to one hour for an estimate. For your convenience appointments are preferred, but not required.

Q? Do I have the right to select the shop of my choice to repair my vehicle?

A. Yes, as the vehicle owner and enforced by Law, you can decide where, when, and how your vehicle is repaired.

Q? Do I need to get more than one estimate?

A. No, only one estimate of damage report is necessary from the repair facility of your choice. However, the insurance company may want to have their claims adjuster inspect the damage prior to repair.

If your vehicle is not safe to drive, have it towed to the repair shop of your choice. When you notify your insurance company about the accident, tell them the vehicle is not drivable and where it may be inspected.

Q? Is there a warranty on the repair?

A. Yes. Texas Auto Barn’s Collision Repair Policy guarantees against defects in workmanship for as long the customer owns the repaired vehicle. Parts and materials are subject to the manufacturers specific warranties.

Q? How long will the repairs take?

A. Your adviser can give you an estimated time of completion once we have a repair estimate.

A more accurate date can be given once the vehicle has been disassembled and the repair plan completed.

Q? What is a “Direct Repair” shop or DRP?

A. A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. For your convenience, when you use a preferred shop, the repair process is streamlined. You don’t have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repair.

Q? Where do I get my claim number?

A. Claim numbers are issued by your insurance company at the time you report your accident. Write your claim number down and bring it in with you when you come in to begin the repair process, we will handle the insurance negotions for you. If you do not have your claim number contact your insurance representative, or we will contact them for you.

Q? What are betterment charges?

A. Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Q? Do I have to pay a deductible?

A. The amount of deductible that you could be responsible for is determined by your insurance policy. Insurance companies determine liability by your account of the accident when you make the claim, and by reviewing all the information collected concerning the incident. Please call us today and ask how we can assist with your insurance deductible.

Q? Who do I pay my deductible to?

A. If your claim results in you being responsible for the deductible, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he or she can tell you whether it will be your responsibility.

Q? Can you match the paint color on my vehicle?

A. Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Q? Are you open on Saturdays?

A. Yes we are open Monday-Friday 8:00am to 5:30pm and Saturday 9am-1:00pm.

Q? How will I know when my vehicle repair is completed?

A. You will be notified when your vehicle is ready to be picked up. You can also check this website. The Vehicle Repair Status is displayed on your customer information page. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Q? Who is responsible for paying the bill?

A. You are. The vehicle owner must arrange for payment of the repair bill. Insurance policies state that the insurer will reimburse you for the cost of repairs less any deductible or betterment. You can instruct your insurance company to pay the repair shop directly.

Q? How can I get a rental car?

A. If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Q? Can I get other service work done while my car is in the Body Shop?

A. Yes. Just let your adviser know what other work you would like done and they can make arrangements with the appropriate service department.

Q? Can I wash my car?

A. Recommendations and precautions for the first 30 days: Preferably wash your vehicle by hand with a mild detergent. If a commercial car wash is used make sure it is a brush-less type. Quickly remove any tree sap or bird dropping as they may etch a freshly painted surface. Never “dry wipe’ your vehicle to avoid scratching the clear coat.

Recommendations for the first 90 days:
Do not wax or polish the freshly painted surface. This will allow the finish to fully cure.

Q? What forms of payment do you accept?

A. We accept all major credit cards, Visa, MasterCard, American Express, and Discover. Of course, cash and checks are always welcome.

Q? Do I get a loaner car?

A. We make every attempt to help you with your alternative transportation needs, your advisor can discuss those options once we have completed a repair plan. If you have rental coverage on your insurance policy or are a third party claimant we can help secure a rental replacement vehicle.